Help centre

Common questions

Quick answers to problems patients ask about most often.

Questions and answers

I cannot log in
Use the email address from your invite. Try forgot password, or ask your clinician to resend the invite.
I missed a week
Open your diary home page. Overdue entries appear on a card with a button to add the entry.
How do I use the pain slider?
Drag the slider or tap a number from 0 (no pain) to 10 (worst pain). Go with your first thought.
Should I change my score because of what I was doing?
No. We want an honest snapshot of how you feel at that moment, not a corrected score.

Still stuck? Contact us and we will reply by email.